FAQs
Discover everything you need to know about Freshomade. From placing an order to delivery, payments, product freshness, and more, we’re here to help
1. What makes Freshomade products special?
Freshomade offers delicious homemade cookies, papad, wafers, chakli and other snacks prepared with carefully selected ingredients. Our products are made with care to deliver a fresh, homemade taste and quality.
2. Do you accept bulk orders?
Yes, we accept bulk orders for occasions such as festivals, parties, corporate gifting, family functions and other events. Please contact us in advance for bulk-order availability, pricing and delivery details.
3. Can I place a customized or special-request order?
Yes, you can contact us with your special requirements. Depending on the product and quantity, we may be able to accommodate customized orders.
4. Are Freshomade products suitable for people with dietary restrictions?
Our products may contain ingredients such as wheat, dairy, nuts or other allergens depending on the product. Please check the product ingredients or contact us before placing an order if you have any food allergies or dietary restrictions.
5. How can I place an order?
You can browse our products on the Freshomade website, select the products and quantities you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
6. Do you offer home delivery?
Yes, we offer delivery to selected locations. Delivery availability may depend on your location, product availability and order size.
7. Can I schedule an order for a specific date?
Yes, you can contact us in advance to request delivery on a specific date. We recommend placing scheduled or bulk orders early so that we can prepare them fresh and on time.
8. What payment options are available?
We may accept online payment methods such as UPI, debit/credit cards and other payment options available at checkout. The available payment methods will be displayed during the ordering process.
9. What is the best way to enjoy Freshomade products?
Freshomade cookies and snacks are best enjoyed fresh and stored properly. Follow the storage instructions mentioned on the product packaging to maintain their taste, texture and freshness.
10. How can I contact Freshomade?
You can contact us through the contact details provided on our website. For any product, order or delivery-related questions, please reach out to our customer support team.
11. What is the weight of each Freshomade cookie?
The weight of each cookie may vary depending on the flavour and product. The exact net weight or pack quantity will be mentioned on the respective product page or packaging.
12. What pack sizes are available?
We offer different pack sizes depending on the product. Available sizes and quantities will be displayed on the individual product page. If you require a specific quantity, please contact us.
13. How long do Freshomade cookies stay fresh?
The shelf life varies depending on the type of cookie and ingredients used. Please check the Best Before date mentioned on the product packaging and follow the recommended storage instructions.
14. What should I do if there is an issue with my order?
If you receive a damaged, incorrect or defective product, please contact us as soon as possible with your order details and photographs/videos of the product and packaging. We will review the issue and assist you according to our return/replacement policy.
15. How do I know whether my order has been placed successfully?
After successfully placing your order, you should receive an order confirmation on the contact details provided during checkout. You can also check your order status through your account, if this feature is available on our website.
16. How long does delivery take?
Delivery time depends on your location, product availability and order quantity. The estimated delivery time will be communicated during or after the ordering process. Bulk or customized orders may require additional preparation time.
17. I tried placing an order multiple times, but I keep getting an error. What should I do?
Please check your internet connection and try again after a few minutes. If the problem continues, take a screenshot of the error message and contact us with your order details. Our team will help you complete your order.
18. Which locations do you currently deliver to?
We currently provide delivery to selected locations. Please enter your delivery location at checkout or contact us to confirm whether delivery is available in your area.
19. Is it safe to share my card details with Freshomade?
We recommend making payments only through the secure payment options provided on our website. Freshomade does not ask customers to share their card PIN, CVV, OTP or banking passwords through phone calls, WhatsApp or email.
20. I received a coupon code, but it isn't being accepted. How can I redeem it?
First, check whether the coupon is still valid and whether your order meets the coupon’s terms and conditions, such as minimum order value or eligible products. Enter the coupon code exactly as provided at checkout. If it still doesn’t work, please contact us for assistance.