Terms & Conditions
Welcome to Freshomade. By accessing or using our website and placing an order through it, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. Information Collected During Registration
As part of the registration and ordering process, Freshomade may collect certain information from you, including:
– First and last name
– Email address and alternate email address
– Mobile number and other contact details
– Postal code and delivery address
– Age, gender, occupation and education, where applicable
– Information about the pages you visit, links you click, frequency of visits and other browsing-related information
This information may be used to process orders, communicate with customers, improve our website and provide better services.
2. Eligibility
Freshomade services are currently available only in selected locations within India.
By using this website, you confirm that you are legally capable of entering into a valid contract under the applicable laws of India.
Users below 18 years of age may use the website only with the involvement and supervision of a parent or legal guardian. Parents or legal guardians may place orders on behalf of minors through their registered accounts.
Freshomade reserves the right to restrict or refuse access to any person who does not meet the applicable eligibility requirements.
3. Website Access and License
Freshomade provides you with a limited, non-exclusive and non-transferable permission to access and use the website for personal and lawful purposes.
You may not, without prior written permission from Freshomade:
– Copy, reproduce, modify or distribute website content
– Use the website or its content for commercial purposes
– Resell products or website content
– Copy product descriptions, images, prices or other information for commercial use
– Use robots, data-mining tools or similar technologies to collect website information
– Use Freshomade’s trademarks, logos, designs or other proprietary material
– Create copies or derivative works from website content
– Attempt to gain unauthorized access to the website or its systems
Any unauthorized use may result in termination of your permission to access the website.
4. Account and Registration
Customers may be required to create an account and log in before placing an order.
You are responsible for ensuring that the information provided during registration is complete, accurate and up to date. You must also maintain the confidentiality of your account information and are responsible for activities carried out through your account.
Freshomade may suspend or terminate an account if inaccurate, misleading or fraudulent information is provided.
5. Product Pricing
Products displayed on the website will be sold at the prices shown on the website unless otherwise stated.
Prices may change from time to time due to changes in ingredient costs, market conditions, availability or other factors. The applicable price will generally be the price displayed at the time the order is placed.
If any pricing error occurs on the website, Freshomade reserves the right to correct the error and communicate the revised price to the customer before processing the order.
6. Orders and Delivery
You agree to provide complete and accurate information while placing an order.
If an order cannot be delivered because of incorrect or incomplete information provided by you, including an incorrect name, phone number or delivery address, any additional delivery or re-delivery charges may be payable by you.
You are responsible for carefully checking the product details, quantity, price and other information before confirming your order.
By placing an order, you agree to the applicable product-specific terms and conditions displayed on the website.
7. Customer Responsibilities
By using Freshomade’s website, you agree:
– To use the website only for lawful purposes
– To comply with all applicable Indian laws and regulations
– To provide genuine and accurate information
– To ensure that your delivery details are correct
– To review product information before placing an order
– To use reasonable care while accessing and using the website
Freshomade may verify the information provided by you. If any information is found to be false, incomplete or misleading, Freshomade may refuse registration, cancel orders or restrict access to its services.
8. Prohibited Activities
You must not use the website to:
– Upload or distribute unlawful, abusive, threatening, defamatory, obscene or harmful content
– Encourage or participate in activities that violate applicable laws
– Gain unauthorized access to computer systems, accounts or networks
– Interfere with another user’s access to or enjoyment of the website
– Disrupt the operation of the website or connected networks
– Copy or distribute copyrighted material without the owner’s permission
– Introduce viruses, malware or other harmful software
– Use the website for fraudulent or misleading activities
Freshomade reserves the right to take appropriate action against users who violate these restrictions.
9. Product Images and Colours
Freshomade makes reasonable efforts to display product photographs, colours and other visual details as accurately as possible.
However, the actual appearance of a product may vary depending on your device, screen settings, lighting and other factors. Therefore, Freshomade does not guarantee that the colours displayed on your screen will exactly match the actual product.
10. Changes to Terms & Conditions
Freshomade may update, modify or revise these Terms & Conditions from time to time without prior notice.
The latest version will be made available on the website. Customers are encouraged to review these Terms & Conditions periodically.
If you do not agree with any updated terms, you should stop using the website and its services. Continued use of the website after changes are published will be considered acceptance of the revised Terms & Conditions.
11. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted according to the laws applicable in India.
Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable dispute-resolution process and the jurisdiction of the courts in Mumbai, Maharashtra, subject to applicable law.
Where arbitration is applicable, it shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
12. Reviews, Feedback and Submissions
Customers may submit reviews, comments, suggestions, feedback, ideas, photographs or other content to Freshomade through the website or other permitted channels.
By submitting such content, you confirm that:
– The content is your own or you have the necessary rights to submit it
– It does not violate the rights of any third party
– It does not contain unlawful, defamatory, threatening, abusive or obscene material
– It does not contain viruses, spam or malicious software
– It does not misrepresent your identity or the source of the content
By submitting content to Freshomade, you grant Freshomade a non-exclusive, royalty-free right to use, reproduce, publish, display, modify and distribute the submitted content for business, promotional or other lawful purposes, subject to applicable law.
Freshomade reserves the right to remove or edit any content that it considers inappropriate or in violation of these Terms & Conditions.
You remain responsible for the content you submit and agree not to submit material that infringes the rights of others.
13. Copyright and Trademarks
All content available on the Freshomade website, including text, photographs, graphics, logos, designs, product descriptions, illustrations, software and other materials, is owned by or licensed to Freshomade or its respective content providers.
The website and its content are protected by applicable Indian and international intellectual property laws.
You may access and use the website content for personal, non-commercial purposes only. You may not copy, reproduce, modify, publish, distribute, sell, transmit or commercially exploit any website content without prior written permission from Freshomade.
The Freshomade name, logo, product names, designs and related branding elements may constitute trademarks or other intellectual property of Freshomade or their respective owners.
Any third-party names, trademarks or links appearing on the website belong to their respective owners and do not necessarily indicate an endorsement or affiliation with Freshomade.
Freshomade is not responsible for the content, availability or accuracy of third-party websites linked through our website.
14. Objectionable or Inappropriate Content
While Freshomade aims to maintain a safe and appropriate website environment, users may encounter content that they consider inappropriate, offensive or objectionable.
You acknowledge that accessing the website is at your own discretion and risk. To the maximum extent permitted by applicable law, Freshomade shall not be responsible for content submitted or made available by third parties.
15. Indemnification
You agree to protect and hold harmless Freshomade, its owners, employees, directors, officers, representatives, agents and service providers from claims, losses, damages, liabilities, costs and expenses arising from:
– Your violation of these Terms & Conditions
– Your misuse of the website or services
– Incorrect or misleading information provided by you
– Your violation of applicable laws
– Your infringement of intellectual property or other third-party rights
– Any unlawful or unauthorized content submitted by you
– Your actions or omissions that cause loss or liability to Freshomade or another party
This obligation may continue even after your account or use of the website is terminated, to the extent permitted by law.
16. Termination
You may stop using the Freshomade website at any time.
Freshomade may suspend or terminate your access to the website or services, with or without notice where permitted by law, if you violate these Terms & Conditions or if Freshomade reasonably considers such action necessary.
Termination of your access will not cancel any payment obligations relating to orders already placed.
Upon termination, you must stop using any website materials that you have obtained and comply with any continuing obligations under these Terms & Conditions.
17. General Disclaimer
Freshomade makes reasonable efforts to maintain accurate information on its website. However, information may occasionally contain errors, omissions or inaccuracies.
Freshomade reserves the right to correct information, update product details, change prices and modify website features when necessary.
Nothing in these Terms & Conditions shall exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Indian law.
18. Contact Us
For questions, concerns or clarification regarding these Terms & Conditions, customers may contact Freshomade through the contact details provided on the website.